Guarantee 100% Satisfaction to your Customer with 3 Quick Tips

Customer service should be as important as building a brand for the company. Customer satisfaction has a huge impact on the performance of the success and affects the revenue of the business. It is very important to know your consumer behavior as more than 90% of the customers leave after having a bad experience. 

At the end of the day, the only thing a customer wants is guaranteed satisfaction and fulfillment of his desires. People don’t want to buy anything that they regret afterward so they just say no to avoid any inconvenience. 

So of course no one wants to have 90% of unhappy customers. It will also decrease your customer retention and loyalty levels. Cart2India has put this thorough list of 3 tips that guarantee customer satisfaction. 

1. Make customer experiences memorable

Customer experiences should be unique to make them trust your brand and buy from you. If any brand actually cares about the customer, they are more likely to purchase from them. While talking to your customers address them with their own names.  It will build the consumer-business interaction. 

People become more interested in you when you call them by their name. You can also send hand-written signed personalized thank you notes. This is also the act of advertising yourself. As some people will also post their received notes on their social media which will enhance your sales. 

Set rewards for your loyal customers. You can provide exciting offers and rewards like giving 1 extra product on purchase of a certain amount. This will more likely engage more customers and will improve your brand image. 

2. Make your customer support fast

Omnichannel support is becoming so important nowadays. It is the best way to reach your target audience through various ways and channels they prefer to use. Also if customers want any query or question regarding your sales then they expect you to answer quickly. 

There are various ways to connect with customers like via, email, social media, phone support, live chat, and much more. Also, mention the timings when you will be available to support them. It is also very important to keep the whole process transparent. 

Social media is the new way of connecting the entire world. Cart2India online also has a social presence to make better interaction with their clients. People are more likely to drop their queries on social media. It is the easiest and fastest possible way to get a response. Social media interaction will clearly boost up customer satisfaction. 

3. Make feedback part of your service

Customer feedback is the most important asset of your brand. It gives a clear picture of the relation between your customers and your brand. It is the indicator of the customer’s happiness with your brand, services, and products. 

You can send them the survey after the purchase and ask them to leave feedback. You can also run social media polls to get their opinions and feedback on your product. It is also a very great step to influence your search engine ranking. Responding to reviews enhances the visibility of your business online. 

But be sure that you respond to both positive and negative reviews by thanking the customer to give their valuable feedback. You should so provide solutions to their problems so that they trust you. 

High-level customer satisfaction reduces negative word of mouth. Acquiring new customers is a lot more costly than keeping the customers you already have. Develop a customer-centric mindset to make the right decisions and direct the company in the right way.